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Beyond the Basics: Why Premium Support is Essential for Maximizing the Potential of Your PKI Infrastructure

Beyond the Basics: Why Premium Support is Essential for Maximizing the Potential of Your PKI Infrastructure

In the dynamic landscape of digital security, Public Key Infrastructure (PKI) stands tall as a cornerstone for establishing trust and securing sensitive information. As businesses and organizations increasingly rely on PKI to safeguard their digital transactions, the importance of choosing the right support model becomes paramount. In this blog post, we explore the compelling reasons why opting for premium support over standard support is not just an option but a strategic necessity for organizations invested in the power of PKI.
PKI is the bedrock of secure communication, encryption, and identity verification. However, ensuring the robustness of your PKI implementation requires not only cutting-edge technology but also a support system that aligns with the critical nature of your security infrastructure. Therefore, it’s important to look at the level of technical support you have, to ensure it is fit for purpose and covers your needs.

What is Premium Support?

Premium support packages are a specialized service offered by many technology vendors, including Certificate Authorities (CAs), to ensure their customers have peace of mind when managing their PKI. Premium support is designed to provide customers with faster response times, priority access to technical experts, and personalized assistance that can help them resolve issues quickly and efficiently.

Why Would You Need Premium Support?

Premium support is important since it can bridge the gap in knowledge for PKI solutions to offer a safety net that can prove critical during emergencies. This can be especially critical in situations where time is of the essence, such as when a certificate has been compromised or when a system outage is affecting business operations. Cyberattacks are on the rise, and the number of companies experiencing security breaches increased by 80% from 2021 to 2022. To get the best results and keep on top of your security in these dangerous times, consider the benefits Premium Support could offer:


  • Around-the-clock Availability

One of the most critical aspects of good support is its availability. The problem is, regular PKI service providers can only provide support during typical working hours, so if you or your business works outside of those common variables, then you might be facing dead phone connections in moments where you critically need support. With flexible working now being the norm for many businesses, support will need to start following suit to help fit those needs.  With premium support you can have access to a 24/7 helpline every day of the year, meaning you’ll always have a helping hand when you need it.


  • Expediated Response Times

With premium support, you can sidestep the queue that regular support often entails. Premium support aims to give customers a premium experience, and that may mean no waiting times, being able to get priority over regular users. Not only will you get in touch with expert advice at a time when needed, but you’ll also get faster resolutions to your problems. 


  • Specialized Expertise

Expertise is essential in any cloud-based system. In 2022, 80% of organizations had breaches that they attributed to human-error as a result of a lack of cybersecurity skills, perhaps in large part because 56% of companies struggle to recruit for cybersecurity roles. PKI is a sophisticated framework with intricacies that demand specialized expertise. Premium support provides access to a dedicated team of experts well-versed in the nuances of PKI technology. These professionals can offer insights, troubleshoot complex problems, and provide tailored solutions that go beyond the scope of standard support, and help stop those breaches before they occur.

In short, premium support is an investment in the security and reliability of your digital infrastructure. By choosing a premium support package, you can ensure that you have the resources and expertise you need to keep your PKI solutions running smoothly.

Elevating Your Support

The decision to choose premium support over standard support depends on the specific requirements and priorities of the individual or organization. If minimizing downtime, ensuring rapid issue resolution, and accessing specialized expertise are critical, premium support may be a worthwhile investment. Standard support, however, may be sufficient for less critical applications or organizations with limited support needs and budget constraints. 
Investing in premium support is not just a prudent decision; it's a strategic move to safeguard your organization's most critical assets in an era where cybersecurity is non-negotiable. Elevate your PKI security posture with premium support and stay a step ahead in the ever-evolving landscape of digital security. Contact GlobalSign today to see how we can help you mitigate those risks.

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