The Dangers of SSL Certificate Expiration

SSL expiration has been making headlines lately with Netcraft recently reporting over 200 certificates have expired in relation to the US government shutdown. With many people wondering “What’s the big deal?” we wanted to examine why expiration is important and outline how it affects both website owners and website visitors.

Consequences of Expired SSL

Unlike some services that renew automatically until specifically cancelled, SSL Certificates have a set expiry date. Letting an SSL Certificate expire can have a number of consequences for the website owner and also for the end user.

Website Owner:

  • Reduction in trust as the site becomes unsecure
  • Decline in sales and revenue with increased shopping basket abandonments
  • Corporate brand and reputation adversely affected putting the business at risk

Website User:

  • Warning error messages displayed by browsers when visiting the site
  • Personal information at risk from man-in-the-middle attacks
  • Individual susceptible to fraud and identity theft

How a Browser Displays Expired SSL Certificates

Browser - Google Chrome

Browser - Mozilla Firefox

Browser - Internet Explorer

As you can see the warning messages vary from browser to browser and these inconsistencies may cause end users to simply click through the error messages without fully reading or understanding the actual message itself. We highly recommend that all warning messages are read and responded to appropriately, as opposed to automatically ignoring the message and clicking through to the site.

If you are unsure about the implication of the warning, click the explanatory links such as “Help me understand” or “Learn More”. These links provide important details that can assist in the decision making process.

Protect your Website and visitors

"Until US Congress resumes services it is inevitable that we will see expired certificates and this example just goes to show how vulnerable organizations who are susceptible to shutdown can be” said GlobalSign’s Managing Director, Paul Tourret. “We predict that over 600 SSL Certificates currently securing a .gov domain due to expire in October will be potentially affected. To minimize the impact, current automated SSL Certificate life cycle management tools can help in terms of best practice when managing SSL reliance during unforeseen outages".

Government websites are independently relied upon by the public and today are seen as prime targets for cyber-attacks; therefore it is important to ensure that critical national infrastructures retain adequate management systems to eliminate risk, whilst encouraging website visitors to react appropriately to potential vulnerabilities.


SSL Certificate Reviews


GlobalSign product review:
5 / 5
Thank You Chris Page!

Rating 10 due to Chris Page's customer service - really glad to have received an email midway through trying to purchase a certificate to say he was familiar with MOSL certificate renewal & was quick to help me through phone & email

09/27/2017

GlobalSign product review:
5 / 5
Quick MSSL Setup

Fast turnaround and complete instructions. Couldn't be easier.

09/26/2017

GlobalSign product review:
5 / 5
Shout out to Marc

Marc Silver was AMAZING!

09/20/2017

GlobalSign product review:
5 / 5
The best support

GlobalSign Support Team is very good, always answers quickly and accurately. No negative point about that.

09/19/2017

GlobalSign product review:
5 / 5
Easy to use with FDA ESG & eMDR

I purchased personal certificate for use with FDA ESG and found installing certificate easy and technical support was very helpful when I was trying to set up for eMDR! THANK YOU!!! Very helpful product and services for medical device companies :)

09/14/2017

GlobalSign product review:
5 / 5
Thanks Jayson

Extremely professional and went above and beyond to help me understand what I needed. Thank you!

08/22/2017

GlobalSign product review:
5 / 5
#1 support!

Support staff was professional and understood the problem that i was having downloading the certificate and helped resolve the issue.

08/22/2017

GlobalSign product review:
5 / 5
Re-issuance is a breeze

Certs can be reissued in a matter of minutes

08/15/2017

GlobalSign product review:
5 / 5
Great customer service

Customer service was very helpful and quick to answer any questions.

08/09/2017

GlobalSign product review:
5 / 5
GlobalSign solved all my problems

We had a specific issue with time and location (expiring certificate, additional vetting required, and last minute change of certificate address). The support was excellent with short response time, very friendly, and had real motivation to help us in our difficult situation instead of letting us down. Thank you again,

08/03/2017

GlobalSign product review:
5 / 5
easy renewals

The renewal of the Global Sign license took place without any problems. I did not have any difficulty and everything went well. Thank you.

08/03/2017

GlobalSign product review:
5 / 5
Speaking my language

Great support in my native language and fast response. Thank you!

08/03/2017

GlobalSign product review:
5 / 5
Top notch support!

We received our certificate promptly. When our vendor told us we didn't need to build a brand new server anymore for the upgrade, we notified you and promptly received a refund. Excellent customer service!

07/27/2017

GlobalSign product review:
5 / 5
so easy

Easy SSL cert request. Convenient install instructions

07/22/2017

GlobalSign product review:
5 / 5
GoDaddy said no, GlobalSign says yes

No issues or suggestions. You made everything really easy for us. We tried first to get the EV code signing certificate from GoDaddy (because of legacy reasons), but were unsuccessful. You guys came through for us!

07/20/2017

GlobalSign product review:
5 / 5
Grace is wonderful

I sent in an email inquiry and received a prompt reference answering my question. I called the "sales" prompt on the call in number and spoke to (not only a live Person) a very helpful professional woman named Grace. She deserves an award.

07/20/2017

GlobalSign product review:
5 / 5
very responsive!

we appreciated the efficency of the commercial service and the quick responce to our needs (certificate, revocation and change of certificate)

06/23/2017

GlobalSign product review:
5 / 5
It keeps getting better

As a multi-year GS user, I can say that you have been successful with continually improving your product and the user experience over the years. Keep up the good work.

07/12/2017

GlobalSign product review:
5 / 5
Thank you Maureen!

Maureen Gorman is one of the best account reps on the entire planet! She is always helpful and quick to respond. She helped us expedite our order and get up and running in time to file our response to the FDA. Maureen is a rock star!

07/05/2017

GlobalSign product review:
5 / 5
Thank you Devan and Paul

Devan and Paul were terrific in helping me to navigate thru the FDA certicate hurdle. Thank you so much.

06/29/2017

GlobalSign product review:
5 / 5
Support is fantastic!

The globalsign support is fantastic. They helped me until my problem was resolved, which took awhile to figure out. They were very patient, it was great.

06/29/2017

GlobalSign product review:
5 / 5
Easy process

Other than downloading the admin certificate, I found the product and the process to be quite easy. The users in our company had no problems downloading and installing their certs. Good job!

06/28/2017

GlobalSign product review:
5 / 5
Helpful support

Rachel da Silva from your GlobalSign Support Team was instrumental in helping me finally get the process completed with my FDA ESG certificates. She is very knowledgeable and was so patient with me. I really appreciated all the time she spent with me walking me through the necessary steps.

06/28/2017

GlobalSign product review:
5 / 5
Ordering was great

Your order site is still the most user friendly site I deal with.

06/28/2017

GlobalSign product review:
5 / 5
Excellent service

Excellent service with no problems.

06/23/2017

GlobalSign product review:
5 / 5
So easy!

It was very user friendly to sign up and a very useful tool. The representative made it very easy to sign up and were very helpful addressing questions.

06/21/2017

GlobalSign product review:
5 / 5
Simply great!

great service, seamless and quick

06/15/2017

GlobalSign product review:
5 / 5
Jestine was so helpful

A bit of difficulty downloading Administrative certificate, resolved by Jestine in Portsmouth, NH. Then a couple of questions on the first personalsign certificate issued, again resolved quickly. Everything has worked well since! Very happy!

06/15/2017

GlobalSign product review:
5 / 5
Getting a Digital Signature has never been easier

Instructions were very easy to follow and digital signature can be installed and used within 5 minutes or less, very happy.

05/25/2017

GlobalSign product review:
5 / 5
Josh was so helpful!

Execellent Service when we really needed it from Josh Sundstrom

05/24/2017

GlobalSign product review:
5 / 5
A+ Technical Support

Excellent tech support every time I needed it.

05/17/17

GlobalSign product review:
5 / 5
They stand behind their products.

The online chat support was fantastic. I had trouble installing my certificate and support solved my issues. It leaves me feeling confident that there is technical support behind the products purchased. Thank you.

05/04/17

GlobalSign product review:
5 / 5
Charles is wonderful!

Exceptional friendly and productive support from Charles Larue, Account manager BE-LUX, both per e-mail and telephone, concerning which certificate to buy, and how to order it. 10 out of 10 :-)

05/02/2017

GlobalSign product review:
5 / 5
Easy to use

No issues. Easy to use interface. Much better than the OATI interface and process for certificates.

04/26/17

GlobalSign product review:
5 / 5
Welcoming and Personable

When I have to contact GlobalSign I always feel the call is welcome and not made to feel silly when asking questions. The team really knows their stuff and are all very personable. I would highly recommend this organisation.

04/24/2017

GlobalSign product review:
5 / 5
Simple process for MSSL

the online portal is great and easy to use. i'm very satisfied on the entire process. thank you!

04/19/2017

GlobalSign product review:
5 / 5
Shout out to Support!

Your support team has done some major handholding for us as I work through learning about certs. Thanks!

04/19/2017

GlobalSign product review:
5 / 5
Helped me find the right solution

Whilst it was complicated to download and install the personal certificates , your staff were very good during vetting to find a solution ,also help desk , sales and customer services replied promptly to questions on set up and invoicing.

04/19/2017

GlobalSign product review:
5 / 5
Steve Bolton was wonderful

The GobalSign team (Steve Bolton) was very helpful in providing useful information, help and guidance on the entire process

04/19/2017

GlobalSign product review:
5 / 5
Well taken care of

I find the personal contact with GlobalSign very pleasant and feel well cared for and taken seriously

04/19/2017

GlobalSign product review:
5 / 5
Janice is the best!

Incredibly helpful - going beyond what was expected - thank you

03/23/2017

GlobalSign product review:
5 / 5
Easy to Use

This product is easy to use and comes with simple step-by-step instructions on installation and even the renewal process.

3/21/2017

GlobalSign product review:
5 / 5
Individualized solutions

The attendants are very helpful, the answers are clear and fast. It seems to me that they are always trying to deliver the proper solution for the client.

3/21/2017

GlobalSign product review:
5 / 5
Easy Renewal!

Easy to renew and the payment process was simple as well.

03/20/2017

GlobalSign product review:
5 / 5
Thanks Grace!

Grace Armano did a WONDERFUL job helping me. I had purchased the wrong product initially, and she helped me get the right product. Very nice, too

03/14/2017

GlobalSign product review:
5 / 5
Tech Support Rocks!

Your tech support rocks - I am soooooo very bad at this stuff and they very patiently work through my questions to make it all work. Thank you!

02/28/2017

GlobalSign product review:
5 / 5
Fast Turnaround!

Everything went very smoothly, with fast turnaround and no issues. One email was cought by Microsoft's spam filter but that's just their poor system.

02/28/2017

GlobalSign product review:
5 / 5
Top Tier Support and Service

Excellent Service and Support

02/21/2017

GlobalSign product review:
5 / 5
Great Account Representative

I had a very supportive and prompt relationship manager which made the whole experience pleasing.

02/14/2017

GlobalSign product review:
5 / 5
First Rate Customer Service!

Your customer service is first rate, and you were willing to walk me through some fairly complex things over the phone. You made it clear that if I had any further questions, I only had to ring you back.

02/14/2017

GlobalSign product review:
5 / 5
Easy!

Easy to sign up and execute the certificate process.

02/05/2017

GlobalSign product review:
5 / 5
Thanks Etienne!

I would like to thank Etienne Bertrand for his great professionalism

01/31/2017

GlobalSign product review:
5 / 5
Quick renewals

I appreciate how quick the renewal process is.

01/17/2017

GlobalSign product review:
5 / 5
It's just easy

It's just easy and simple to work with / order from Globalsign.

01/17/2017

GlobalSign product review:
5 / 5
Quick and easy

The process was easy and we had the new cert activated within a few minutes!

01/12/2017

GlobalSign product review:
5 / 5
Keep up the great work!

Very efficient. Great communication emails. Always know the status of my order. Keep up the great work!

01/11/2017

GlobalSign product review:
5 / 5
Good care

Good care and concern for your customers.

01/04/2017

GlobalSign product review:
5 / 5
Super Fast!

Super fast tracking for certificate creation. Very fast obtaining of it. Perfect.

01/04/2017

GlobalSign product review:
5 / 5
Thanks Chris Page!

Chris Page was helpful, friendly, patient and is the reason I would highly recommend your services.

10/18/2016

GlobalSign product review:
5 / 5
FDA Certificates

Of the three options suggested by the FDA, yours was the one that only one providing immediate and clear instructions for what I needed. Also, the help files helped me navigate through the FDA enrollment process.

10/11/2016

GlobalSign product review:
5 / 5
Thanks Alice!

Alix Olcott provided me with outstanding customer support service. I don't recall receiving similar level of support from any other vendor.

10/11/2016

GlobalSign product review:
4 / 5
Very quick response.

The certificate has been renewed within minutes. Helpdesk (Chat) is also responsive. Thanks!

08/16/2016

GlobalSign product review:
4 / 5
Helpful

You guys were very helpful, thanks

08/08/2016

GlobalSign product review:
5 / 5
Really Helpful

You guys are easy to work with and very helpful. I really appreciate that you took the time to explain the differences between a regular and EV certificate so I could make the best decision for our company.

08/02/2016

GlobalSign product review:
4 / 5
Simple!

Simple, quick process for SSL certs

07/27/2016

GlobalSign product review:
5 / 5
Professional and Competent

Both times I have had a need to call for support, GlobalSign has provided such support in a professional and very competent manner. Support like GlobalSign offers is invaluable in my opinion and the main reason I continue to do business and recommend GS to colleagues.

07/26/2016

GlobalSign product review:
5 / 5
Thanks Gaurav

Gaurav from your team was very helpful in getting us onbaord on record time. After getting us onboard, he also made sure that we were able to successfully update our SSL certificate across servers. Am more than happy to recommend anyone. Thanks Gaurav

07/26/2016

GlobalSign product review:
5 / 5
Brilliant

I'd recommend Chris Page- he really is brilliant with me. This area isn't my forte, but he always explains it in simple language and promptly responds to my questions.

07/19/2016

GlobalSign product review:
5 / 5
Very Happy

I am very happy with your quick service and all customer service team doing great job to resolve issue .

07/19/2016

GlobalSign product review:
4 / 5
Good Product

Administration of tokens is great. Do not like the admin certificate process and having to only use IE. Seems like it could be updated to HTML5 protocols and security.

07/19/2016

GlobalSign product review:
5 / 5
Very Helpful

Edmund and especially Sanne (as I mainly dealt with Sanne) were both very helpful and did a great job in helping me to get through the vetting and ultimately obtain the certificate we required.

07/05/2016

GlobalSign product review:
4 / 5
Thanks!

The whole process of security for electronic transmissions has become so complex. It is fortunate that your tech support is available for assistance. Please keep remembering that many of your customers are neophytes and have NO knowledge of programs and the technical steps to enable programs. We need to be led by the hand thru the process.

07/05/2016

GlobalSign product review:
5 / 5
I still find SSL wizardry!

I dont think the instructions for Java keystores are comprehensive enough. it turned out after 2 hours that all i needed to do was change the handle on the pem file to CSR in order to upload into my keystore. I really think step by step instructions on how to generate the certificate, keystore and then install all three certificates in Java would be helpful. The naming conventions just appear all over the shop when it comes to endings, file types etc etc. Anyway got their in the end and its not as hard as it first looks.

06/21/2016

GlobalSign product review:
5 / 5
Going the extra mile

I dealt with Sarah Mizzoni and all I can say is that the service I received from Sarah was second to none. Sarah couldn't have been for informative and helpful and I believe she went the extra mile to help me out.

06/07/2016

GlobalSign product review:
5 / 5
Happy

I was happy with everything. the level of technical support including. thank you from

06/01/2016

GlobalSign product review:
5 / 5
Thank you!

I'm very impressed of professional approach of Ms.Hanna Beeby and will recommend GlobalSign company to my partners.

05/31/2016

GlobalSign product review:
5 / 5
Excellent Work!

We're just in the process of ordering so cannot comment yet on ease of management etc. However, Chris Page of GlobalSign has been more than helpful. Our situation was slightly unusual in that we were taking over a piece of software from another supplier and needed to start signing it with a different cert. Chris made it all simple and is even managing the timing of the switchover for us. Very satisfied at this point.

03/15/2016

GlobalSign product review:
5 / 5
Very Good

quick efficient service

05/31/2016

GlobalSign product review:
5 / 5
Very good

I got a sponsored certificate for my open source project. Everything except a litte bug was perfect but I got very fast support and a developer solved the problem very fast. Very good service!

03/04/2016

GlobalSign product review:
5 / 5
A very fast and helpful solution!

Thanks again for this fast and helpful solution! It's a pleasure to work with GlobalSign and it looks like we made a good choice!

01/14/2016

GlobalSign product review:
5 / 5
Great Support

Great support and secure services!

12/17/2015

GlobalSign product review:
5 / 5
Great Service and Support

I like the ease of use but, most of all, the support service is EXCELLENT!!!!

12/15/2015

GlobalSign product review:
5 / 5
Great Process, Easy Support!

The online process is pretty streamlined, but it's nice to be able to talk to a person when you need to.

11/18/2015

GlobalSign product review:
5 / 5
Full Language Support

Thanks for providing a support in French language

11/17/2015

GlobalSign product review:
4 / 5
Great Technical Support

I had some issues with the registration (as I forgot the pick-up password) and the technical support helped me out very fast and nicely. I appreciate that.

11/12/2015

GlobalSign product review:
5 / 5
Really Appreciated the Support

Daniel Genadiev went above and beyond to help us with our request. We will use SSL24 again because of this.

11/12/2015

GlobalSign product review:
5 / 5
Great Service!

The customer services staff, and vetting team in particular, were incredibly helpful and went well beyond normal expectations by getting the renewal issued as quickly as they did.

11/11/2015

GlobalSign product review:
5 / 5
Very User Friendly

Very user friendly. And the one question I did have, there was a very nice person on the chat feature that was extremely helpful

11/11/2015

GlobalSign product review:
5 / 5
Excellent Service

It's not often that I'm positively taken aback by Service and Support, but in the case of a wildcard SSL certificate through GlobalSign, I was. Maya was extremely polite, friendly, efficient and went the extra mile to advise, assist in the purchase, sort out some minor issues and provide implementation feedback. Maya facilitated the vetting and setup process with Sarah, and despite heavy timezone differences were extremely helpful in getting us sorted out. Excellent, Professional and Fast! Service at it's Best.

11/05/2015

GlobalSign product review:
5 / 5
I trust GlobalSign

Whenever I need to get a new SSL certificate, renew a certificate, or make a change to an existing certificate, the process is always easy to understand and fast to turn around.

10/14/2015

GlobalSign product review:
5 / 5
Very Thorough and Helpful Team

I contacted Cosmo Pallazola for assistance. He was very thorough and helpful

10/27/2015

GlobalSign product review:
5 / 5
Great Support Team

I have had a few issues along the way but was able to work them out with the help of your support team. They were very patient and knowledgeable.

10/27/2015

GlobalSign product review:
5 / 5
Outstanding Customer Service

Customer service was outstanding and immediately worked with me to resolve an issue I was having.

10/27/2015

GlobalSign product review:
5 / 5
Thank You

Thank you for having a procedure on file to take care of customers who don't yet support SHA256.

10/27/2015

GlobalSign product review:
5 / 5
Over the Top Service and Support

Service and support was over the top fantastic. We needed expedited shipping and vetting through delays on our end and the support team made it happen.

10/20/2015

GlobalSign product review:
4 / 5
Installation Process Complicated

The installation procedure is far more complicated than it should be. This is the entire reason for the 4 rating instead of the 5 rating.

10/20/2015

GlobalSign product review:
5 / 5
Professional Help

I always got a professional helpful answer from you, I am really appreciate it.

10/13/2015

GlobalSign product review:
4 / 5
Some Minor Issues

I have had a few issues along the way but was able to work them out with the help of your support team. They were very patient and knowledgeable.

10/27/2015

GlobalSign product review:
5 / 5
Kind and fast help

We had some problems which were very quickly solved by a very helpful and patient person on the phone who guided us step by step through the solution. After sending an email with some questions, I got called back almost immediately. Thumbs up!

10/27/2015

GlobalSign product review:
5 / 5
Long Time Customer

I knew Globalsign between 2000-2005 (don't recall excactly) and used your services since then.

10/28/2015

GlobalSign product review:
5 / 5
Very Satisfied

GlobalSign is always there for us, very satisfied.

10/20/2015

GlobalSign product review:
5 / 5
Everything Went Great

Experience was courteous, clean and I remained well informed during the vetting process, all good

10/20/2015

GlobalSign product review:
5 / 5
First Time SSL User

Easy to use and instructions were easy to follow especially for someone like me who was setting up SSL for the first time.

10/13/2015

GlobalSign product review:
5 / 5
Good Support

Everything is good specially the support very good unlikely to see some where else.

10/13/2015

GlobalSign product review:
5 / 5
Very Happy Customer

I am very happy with the level of service I get from Globalsign

10/13/2015

GlobalSign product review:
4 / 5
Quite fast

The response is quite fast and the support is good.

10/13/2015

GlobalSign product review:
5 / 5
Thanks for Your Support

Many kind of papers but I understand that this is the part of the process, so everything is ok with me. Thanks for your support.

10/13/2015

GlobalSign product review:
5 / 5
Nothing Better

In my experience the service I received was flawless so I am struggling to think how the service can be improved!

10/13/2015

GlobalSign product review:
5 / 5
Very Helpful

Hi, it was very helpful to have a knowlegable live chat person help with my question. Your online resources we spot on and also very very helpful.

08/08/2015

GlobalSign product review:
5 / 5
Quick Response

I received a very quick response to my inquiry, which was forwarded to a team to resolve. The person who contacted me was really helpful and ensured I had everything I needed. I couldn't have asked for better service from everyone I dealt with in Globalsign.

09/22/2015

GlobalSign product review:
3 / 5
Good Experience

Good experience. Had to Chat with technician to understand the procedure for installing the Certificate onto a Cisco ASA Firewall and the need to install the Root, Intermediate and Domain Cert. he was very helpful.

09/29/2015

GlobalSign product review:
5 / 5
Customer Service

Your customer service is outstanding. I really appreciate Alex Walnick.

07/14/2015

GlobalSign product review:
5 / 5
Great Customer Service

Greg went above and beyond for support expectations by understanding the issue and handling it with efficiency.

07/10/2015

GlobalSign product review:
5 / 5
Great User Interface

My experience with GlobalSign was great. The user interface is very easy to use and the directions are easy to follow. Additionally, if I had any questions, there is plenty of support and FAQs available at any given time.

07/14/2015

GlobalSign product review:
5 / 5
Fast and Easy

We've just renewed our SSL certificate from @GlobalSign SSL in less than 10 minutes \o/. Thank you to @GlobalSign SSL for another free SSL certificate. Supporting ‪#‎opensource software.

11/30/2015

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