Global Support Centre | SSL Certificate Authority | GlobalSign.com

Verify your SSL with our Health Checker Tool

When you have installed your SSL Certificate on your server go to our Health Checker Tool to make sure it is working correctly. Click Here

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New Ordering Guides for non-SSL Certificates

GlobalSign has now moved Code Signing, PersonalSign and DocumentSign to the GCC platform - giving customers a single unified platform for ordering all types of Digital Certificate. The latest ordering guides are available here:
How to order Code Signing Certificates
How to order PersonalSign Digital IDs
How to order DocumentSign for Adobe PDF
ePKI Administrator Guide

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Ordering PersonalSign 3 Pro Certificate

Please go to our dedicated page to help you further with ordering and installing your PS3 PRO Certificate. Click Here

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PersonalSign - Ordered in FireFox, using Outlook as Mail Client

If you ordered a PersonalSign Certificate through FireFox, but need to use it in Outlook, please click the link for instructions on exporting and importing the certificate. Click Here

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PersonalSign Certificate for the U.S. Food and Drug Administration

If you ordered a PersonalSign Certificate for use with FDA and need assistance with installing and setting your certificate, please download our PDF guide. Click Here

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ObjectSign for Individuals

We now allow Code Signing (ObjectSign) Certificates for Individuals as well as Organizations. For more information on this please click below to view our FAQ page. Click Here

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Intermediate SSL Certificates for F5 Network Servers

If you are using an F5 Server please use the intermediate certificates listed below when installing your SSL Certificate to avoid any issues.

DomainSSL - use Intermediate for MS Exchange and OCS 2007. Click Here

OrganizationSSL - use Intermediate for MS Exchange and OCS 2007. Click Here

For ExtendedSSL Certificates please contact support by selecting the option "Submit Support Ticket" at the top right of this page.

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AutoCSR Certificate retrieval

Customers who chose to use AutoCSR to generate their cerificate request can retrieve their certificate using the following procedure.
Read More

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How to Release-Sign a Driver Package

When Signing a Kernel Driver to run on Vista 64 bit and Windows 7 the following link will help undertand the processes involved. Click Here

This link will take you to the MSDN - Microsoft Developer Center

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Generate a CSR with a Key Length of 2048 bits

If your CSR is not accepted when enrolling for an SSL Certificate it might be because the CSR you have generated uses a Key Length of less than 1024, GlobalSign recommends you generate CSR's with key length of 2048 bits. Generate a CSR

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Renewing your SSL with Internet Information Services (IIS)

If you are having trouble renewing your SSL certificate and you use IIS as your web server, it could well be because you have chosen the 'Renew current certificates' option within IIS. As you would have discovered, this does not create the correct details in your CSR...
Read More

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SSL Customers who have lost their Private Key can request a Reissue

If you've lost your Private Key and cannot install your SSL certificate, have no fear. Log into your Global Certificate Centre (GCC) account and select “Certificate History” from the left-hand side... click here for more info.

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Multiple SANs entries may break ISA Server Web Publishing

The ISA Server 2004 Acceleration server DOES NOT support the Subject Alternative Names (SANs) attribute in SSL certificates. However, ISA Server 2006 will function correctly as long as you have ISA Service Pack 1 installed. Click Here for ISA Service Pack 1

If ISA Service Pack 1 is not installed the client may receive the "Error Code 500 Internal Server Error" error message when they try to visit a web page that you have published using ISA Server 2006.
For more info please visit http://technet.microsoft.com/en-gb/library/cc302619.aspx

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Code Signing, PersonalSign or DocumentSign with Vista and IE7?

If you are using Vista and Internet Explorer 7 to request a Code Signing certificate or a PersonalSign certificate you MUST make several amendments to the security settings in your Browsers options due to the extra security settings in Windows Vista. Click here before going any further!

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Legacy Secure Server CA (ServerSign) Expiration/Upgrade

GlobalSign Primary Secure Server CA certificate will expire on January 28th 2009. Some customers using GlobalSign ServerSign certificates will have to update the certificate chain on their webservers to avoid trust problems if they have not already done so.

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Microsoft Exchange 2007

Microsoft's latest version of the popular Exchange mail server, Exchange 2007 requires SSL with Subject Alternative Names (SANs) to enable a secure external connection to Outlook Web Accesss (OWA). Read More

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• Renewing in IIS
• Install ActiveX
• Firefox Master password
• Securing both the www. version and non-www. version of your domain name?
• Please do not use special characters in your certificate application
• Create a back up of your certificate and its private key

Each GlobalSign customer receives a FREE SSL installation healthcheck. This service includes the following checks carried out by our automated systems and expert technical staff. The healthcheck will take place after your certificate has been issued or at a time convenient for you. Just contact our support staff with your requirements

• Server Availability - can the popular browsers connect to your site over SSL?
• SSL Certificate Installation - is your SSL Certificate installed and configured correctly?
• Common Error Checking - do you have any common errors when connecting over SSL?
• Site Seal Installation - are you maximizing customer conversions on your web site by correctly using the GlobalSign site seal?