GlobalSign System Alerts

Coronavirus COVID-19 update

Dear customer – given the accelerating impact of COVID-19 around the globe to businesses, services and livelihoods, we want to assure you that GlobalSign is treating the matter seriously.

All our divisional leadership and management are meeting on a regular basis and continually assessing the situation and where necessary we have implemented mitigating actions and plans to ensure we maintain a complete and unaffected service to our customers due to the COVID-19 virus outbreak. At this present time, we are not affected by the global COVID-19 virus situation.

We have robust BCP protocols and procedures in place and due to the inherent nature of our business, being serviced primarily from the Internet/Cloud, we are already utilising methods to ensure continuation of service despite potential restrictions in any physical staff interactions.

GlobalSign is equipped and ready to mitigate against any foreseeable issues due to the impact of COVID-19. We will continue to monitor the situation regularly and inform you of any status updates as they happen.

The GlobalSign Team

Upcoming Maintenance Windows


Past Incidents & Maintenance Windows

October 2020

Atlas DSS serving HTTP 503 errors on identity creation calls
28th October, Wednesday 14:05 – 16:10 UTC (09:05 pm – 11:10 am EDT)

At approximately 14:00 UTC on Wednesday 28th October 2020, high queues for certificate issuance caused DSS identities (which are issued synchronously) to time out after 6 seconds, returning an HTTP 503 error to customers. After an initial investigation, Infrastructure engineers parked remaining queued certificates at 15:20 allowing partial recovery of the service. Full service was restored at about 16:10 UTC

View Incident Report

June 2020

Instability Issues on the Registration Authority Server
31st May - 1st June

As a result of system maintenance we were facing some application/ instability issues within the GCC platform. A fix has been deployed and previously reported issues have been resolved.

Should you be facing any issues while using our service please open a support ticket with your account information.

View Incident Report

Manila Office Phone System Maintenance
20th June, Saturday 00:00 – 01:00 UTC

We will be performing essential maintenance on our Cisco phone systems at 00:00 on Saturday 20th June 2020 UTC (08:00 on Saturday 20th June 2020 PHT). This will only impact our Premium Support clients and is anticipated to last 1 hour.

If you have any questions or concerns please do not hesitate to contact us at

System Maintenance
28th June, 11:00 - 15:00 (UTC) 
28th June, 07:00 am - 11:00 (EDT)

GlobalSign will be performing important data center network maintenance. There is potential for approximately 10 minutes of downtime where Certificate life cycle management (including ordering, reissuing and renewing) will not be available via the GlobalSign Certificate Center (GCC) or APIs.

Note – Timestamping and OCSP services will remain available.

May 2020

Manila Office Internet Service Provider Maintenance
2nd May, Saturday 02:00 – 06:00 UTC (10:00 pm – 2:00 am EDT)

GlobalSign Philippines office will undergo network maintenance work with our Internet Service provider. Network, Internet and phone system will be down during the maintenance period. This could potentially impact the availability of Premium Support Telephony cover.

If you have any questions or concerns please do not hesitate to contact us at

April 2020

System Maintenance

Updated: 18 April 2020

This maintenance was completed successfully without disruption of service

March 2020

Load-based issues in Singapore Data Centre

Updated: 18 March 2020

Our data centers have fully stabilized, and all services have been restored. Certificate issuance queues are currently being processed and OCSP responders are operating normally.

Should you be facing any issues while using our service please open a support ticket with your account information, including specific details regarding your service configuration, and our team will work to troubleshoot your service as quickly as possible.

View Incident Report