ITEBO Group Scales Secure Email Services with GlobalSign’s S/MIME Certificates
ITEBO Group Scales Secure Email Services with GlobalSign’s S/MIME Certificates
The certificates are globally trusted, and being EU-based makes compliance and invoicing much easier.
Kevin Tenambergen, Servicebereich Infrastructure Services
What we like about GlobalSign is its reputation and track record as a commercial Certificate Authority (CA). We have a strong level of trust with GlobalSign.
— Mike Patterson, Manager, Information Security Operations Information Security Services, University of Waterloo
| CUSTOMER PROFILE | |
|---|---|
| INDUSTRY | Managed IT Services Provider |
| USER BASE | 310 |
| GLOBALSIGN SOLUTION | S/MIME Certificates through NoSpamProxy |
At a Glance
PROBLEM
ITEBO Group needed a scalable, automated solution for secure email signing and encryption across public sector organizations. Manual certificate management was unmanageable at scale, and customers increasingly demanded secure email communications, driven by regulatory compliance and sensitive data exchanges.
SOLUTION
ITEBO implemented a scalable, centralized email security solution using GlobalSign’s S/MIME certificates deployed on the NoSpamProxy email gateway. This service gives customers the ability to add encryption to their email service, to automatically provision and manage certificates for email inboxes.
Partner Overview
ITEBO Group is a digitalization partner for municipalities and public sector organizations across Germany. Their services range from infrastructure and device management, to specialized applications. These applications include SAP-based financial systems as well as specialist applications, e.g., registry office, resident registration, kindergartens, and much more. The company also operates its own data centre and provides secure email services, including encryption and signing.
Challenge
Public sector customers demand secure, verifiable email exchanges. To service their customers, ITEBO needed to provide the following:
- Centralized encryption and signing that could be managed without technical expertise.
- Scalable deployment across mailboxes and devices.
- Trusted email verification, allowing recipients to confirm authenticity.
- Integration with specialized applications.
Manual certificate management was not scalable, and previous solutions lacked automation. Without a robust system, the risk of phishing increased. In this age of digitalization, S/MIME can be used to verify the authenticity of the sender, thereby achieving greater trust in communications between local authorities, business partners, and citizens. Customers also expected intuitive services that could be activated quickly and managed without experienced technical knowhow.
Solution Requirements
To meet customer expectations and internal operational needs, ITEBO required a solution that could:
- Integrate seamlessly with NoSpamProxy, their email gateway.
- Automate the issuance and renewal of certificates for mailboxes and devices using a scalable solution.
- Support centralized S/MIME signing and encryption at the gateway level.
- Enable modular service offerings, allowing customers to add encryption as needed.
- Provide predictable billing, suitable for public sector planning.
- Comply with EU data protection regulations and support secure citizen communications.
- Offer intuitive certificate lifecycle management, with minimal user involvement.
- Be backed by a trusted, EU-based certificate authority.
Solution
After researching providers, ITEBO selected GlobalSign for its scalable deployment and automated certificate management capabilities. This enabled ITEBO to implement a fully automated solution that allows:
- Fully automated functionality.
- ITEBO to provision and manages certificates in the background.
- Renewals, installations, and lifecycle management to be managed without customer involvement.
This setup allows secure email signing across desktop and mobile devices, supports specialized applications, and ensures that legitimate emails are easily identifiable by recipients. With GlobalSign’s Atlas platform supporting API integration and certificate provisioning.
What’s Achieved?
- Scalable deployment across hundreds of mailboxes and devices.
- Automated certificate management, reducing operational overhead.
- Improved email trust and security, reducing the threat of phishing attacks.
- Brand trust and EU compliance, with certificates recognized globally and issued by an EU-based CA.
Why GlobalSign?
ITEBO chose GlobalSign after comparing against several providers. However, GlobalSign’s ability to meet solution requirements, flexible billing model, responsive support and overall brand recognition came out on top.
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