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GlobalSign’s Digital Signing Service Provides USAFact with Ability to Secure and Streamline the Contract Signing Process for End Customer’s 600 Field Sales Reps

10 March 2020

GlobalSign’s Digital Signing Service Provides USAFact with Ability to Secure and Streamline the Contract Signing Process for End Customer’s 600 Field Sales Reps

The solution enables greatly improved document security while maintaining control over how signed contract PDFs are being created, updated, and distributed


BOSTON, Mass., March 10, 2020GMO GlobalSign (www.globalsign.com), a global Certificate Authority (CA) and leading provider of identity and security solutions for the Internet of Things (IoT), today announced that top online pre-employment screening service provider, USAFact, is one of the company’s newest digital signing service (DSS) customers. USAFact is utilizing DSS to provide a secure, streamlined contract signing process for the field representatives of its customer, Service Experts.

Heating, air conditioning, and plumbing provider Service Experts recently launched a new offering designed to simplify the customer experience. But this required sales representatives to have the ability to create secure contracts in customers’ homes. Service Experts worked with USAFact to develop a web application that walked the sales representatives through the different calculations, allowing them to enter information as necessary before creating a PDF that could be electronically signed and locked down. When it became apparent the initial solution would be considered untrusted, USAFact began the search for a better solution. Ultimately, USAFact chose GlobalSign for a customized digital signing application that was deployed in just four months.

“One of the things I found very helpful, as a developer, was the technical support that we got with GlobalSign. They gave us the flexibility and control needed to create a seamless and efficient experience for field representatives and customers, while still being able to provide a trusted digital signature on each and every contract,” said Michael Fabry, Senior Developer/IT Manager, USAFact.

Upon completion of the initial pilot program, Service Experts will roll out DSS to its 94 U.S. locations, to be used by 600 service representatives in the field. Service Experts and its customers can rest assured that any information collected will remain valid and secure, now and into the future.

“Working with GlobalSign has been great. The sales process was smooth and straightforward, the technical support has been phenomenal, and the GlobalSign digital signing solution will easily scale as our business continues to grow,” said Amanda Wilson, Product Manager, Service Experts.

GlobalSign’s digital signing service supplies everything needed to deploy digital signatures with one simple REST API integration. All supporting cryptographic components, including signing certificates, key management, timestamping server, and OCSP or CRL service, are provided in one API call with minimal development and no on-premises hardware to manage.

“We are very pleased how the solution for USAFact, and ultimately, Service Experts, turned out. The DSS solution created has given both companies the confidence that customized contracts are collecting secure signatures that are authenticated,” said Lila Kee, General Manager, Americas, GlobalSign. “Not only does DSS give users everything needed to deploy digital signatures, the ease with which it is deployed is one of many attractive features. DSS is incredibly popular and this success story with USAFact and Service Experts is an excellent example of why.”

About USAFact

For nearly 40 years, USAFact has been at the forefront of the background screening industry. Their pre-employment and post-employment screening services combine the latest Internet technologies with experienced professional staff to deliver a proven resource to thousands of clients. Offering a variety of screening services and packages for businesses sized from global Fortune 100 companies to small, not-for-profits, and every size in between, USAFact provides services custom-tailored to our individual clients’ needs.

About Service Experts

Service Experts has over 100 service locations in cities across North America, providing heating repair, air conditioning repair, and indoor air quality sales, HVAC installation, maintenance, and repair service for both the residential and commercial HVAC market. Service Experts HVAC technicians are highly-qualified, NATE-certified HVAC experts, and plumbers are licensed to sell and repair all types of water heaters, disposals, pipes, and plumbing equipment.

About GMO GlobalSign

As one of the world’s most deeply-rooted certificate authorities, GlobalSign is the leading provider of trusted identity and security solutions enabling businesses, large enterprises, cloud-based service providers and IoT innovators worldwide to conduct secure online communications, manage millions of verified digital identities and automate authentication and encryption. Its high-scale PKI and identity solutions support the billions of services, devices, people and things comprising the IoT. A subsidiary of Japan-based GMO Cloud KK and GMO Internet Group, GMO GlobalSign has offices in the Americas, Europe and Asia. For more information, visit https://www.globalsign.com

GlobalSign Media Relations Contact

Amy Krigman
GlobalSign
Public Relations Manager
Phone: 603-570-7060
Email: amy.krigman@globalsign.com

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