
11 Nov 2016
Top Code Signing Support Queries
Digitally signing your code, alongside good key management practices, proves it comes from a known software vendor and protects it from any tampering or damage after it’s published. It is also a requirement of many platforms, including Apple iOS store.
You might already understand the importance of Code Signing, but that probably doesn’t make the process any less painstaking. Here’s just a few developers I found on Twitter who seem to find Code Signing as or more difficult than learning C++.
Code signing errors on #xcode8 are driving me mad … Just when I was super happy to have discovered @fastlanetools :(
— Khalida Apps (@khalidaapps) October 24, 2016
Years of my life have been taken by code signing. This time it wasn’t even my fault - JavaScriptCore signature failed after update :(
— Travis Mcarthur (@LexicalScope) May 26, 2016
Code signing always manages to be a pain in the ass, regardless of how many times I've done it, or what platform I'm publishing to :(
— Angela Bradley (@angela_bradley) April 22, 2016
Current status. Code signing hell! :(
— Rob Pearson (@robpearson) October 14, 2015
Let’s just say, you aren’t the first developer to have gripes with Code Signing!
We get a fair amount of queries with our customers about how it all works, which is my reason for writing this post. Maybe some of the pain can be solved in this blog post, at least before you tear out what is left of your hair! Here’s our top queries and advice on how to solve them.
You Receive a SmartScreen Warning
This error occurs with people who are using SmartScreen filter.
SmartScreen works with Download Manager to prevent malicious downloads. If a download is considered risky, then it will be immediately blocked. The more a file is downloaded, the better reputation it will build and the less risky it is considered by SmartScreen.
Once it is considered less risky, the SmartScreen Filter warning will no longer appear.
Code signed with an EV Code Signing Certificate will not cause SmartScreen warnings, as it features instant reputation with SmartScreen.
Problems with Kernel Code
A Cross Certificate is needed in order to sign kernel code.
GlobalSign’s Cross Certificate can be found here.
If you are using Windows 10, please note that it is a Windows requirement that for kernel code signing, you need an EV Code Signing Certificate.
EV kernel signing instructions can be found here from step five onward.
Problems with Compatibility on MAC
For a signed application to be trusted on Macs, the signer must become an Apple developer. This is because the software GateKeeper from Mountain Lion, OS X pre-installed malware protection, restricts downloads of applications available on the Mac App store unless they are signed by identified Apple developers.
My Signed Certificate is No Longer Valid/Has Expired
If you have signed your app/software with a certificate and this certificate has expired, so will the signature on the code.
In order to fix this problem, you can implement a long term validity signature with a third party Timestamp.
Using a third party Timestamp means software can verify that the certificate was valid at the time of signing, so it can still be trusted. Otherwise, the software just looks at the signing certificate’s current validity and if it’s expired, the code will not be trusted.
Note: The Timestamp feature is not available by default when signing Macros and must be enabled through registry edits.
I Lost My Pick-Up Password
You set the temporary pick-up password whilst ordering your Code Signing Certificate. Due to security reasons, we do not keep copies of this password, meaning we will be unable to recover it with us.
If you didn’t order the certificate, then ask the person who did if they have it, otherwise you will need to cancel and reorder your certificate.
If you’re within the seven day cancellation period (shown by the presence of the ‘Cancel and Reorder’ button), you can quickly and easily cancel and reorder your certificate. You will need to send an email to support@globalsign.com or the vetting team with your old and new order number. You will not be charged for this procedure and the verification of your new certificate will be expedited.
If you have passed your seven day cancellation period and do not have the ‘Cancel and Reorder’ button in your account, you will need to contact the support team.
I’m Not Happy with the Information in My Certificate
If you’ve ordered a Code Signing Certificate with us and you need to change the details on this certificate, action will depend on where your certificate is.
Certificate is Undergoing Vetting
If the certificate is still in vetting, you should be able to email our vetting team and they will be able to change most information except for the common name.
If you typed in the wrong common name, you will have to re-order.
Certificate Has Been Issued
If the certificate has already been issued, you will need to re-order.
Like the instructions for re-ordering above, when you have lost your pick-up password there is a ‘Cancel and Reorder’ button for certificates which are within their seven day cancellation period.
Using a CSR - Java vs. Non Java Keystore Users
If you wish to generate the certificate using a CSR instead of being provided with a .pfx file, you can do this in two ways.
For Java Keystore Users
If you would like to use your Code Signing Certificate on a Java-based machine, using your own keystore, you should place an order for a ‘Code Signing for Sun Java Certificate’.
The generation of this certificate requires a CSR to be entered during the download process.
The certificate will be delivered in a .cer file which can then be imported to the keystore using the instructions in this support article.
For Non Java Keystore Users
For those who do not wish to use a Java keystore, you can place an order for ‘Code Signing for Multi-platforms Certificate’.
During the ordering process you will have the option to specify using your own CSR (PKCS#10), under the ‘Hide Advanced Key Generation Options’ as indicated in this screenshot below.
This option also delivers the certificate in a .cer file when it comes to the download stage.
If you have an issue with a Code Signing Certificate we have not listed here, feel free to use the comments below or for a faster reply, submit a ticket with our support team.
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GlobalSign Privacy Policy Version 3.1
Updated June 5, 2018
GlobalSign respects your right to privacy. This privacy policy has been developed to inform you about the privacy practices followed by GlobalSign in connection with its websites, products and services. This privacy policy does not apply to GlobalSign services offered by or through our partners, resellers or other third parties, or other third party services or websites, and we encourage you to read the privacy policies of those parties.
This privacy policy will inform you about what data is collected, how we use such data, where data is processed, how you may opt out of your data being used, the security provisions around storing your data and how to correct, update or delete your data.
1. Data Controller
The data controller for personal data collected within the EU is GMO GlobalSign, Ltd., having its registered offices at Springfield House, Sandling Road, Maidstone, Kent, ME14 2LP, United Kingdom. All questions or requests regarding the processing of data may be addressed to: dpo@globalsign.com.
2. Collection of Personal Information
We collect information from you when you (i) place an order for a GlobalSign digital certificate product or other product or service, (ii) scan your servers for digital certificates using our Certificate Inventory Tool (CIT), (iii) apply for access to our managed service platforms, (iv) subscribe to our newsletter, (v) use our online chat service, (vi) download a white paper, (vii) register for a webinar, (viii) respond to a survey, (ix) fill out a form for pre/post sales assistance, (x) open a support ticket, or (xi) your use of social media.
GlobalSign is a Certification Authority and trusted third party. To fulfill requests for digital certificates or other products or services, you may be asked to enter your name, email address, physical address, phone number, credit card information and/or organizational details or other personal information.
- - Contact information such as your name, email address, physical address, and phone number.
- - Relationship information that helps us do business with you, such as the types of products and services that may interest you, contact and product preferences, languages, marketing preferences and demographic data.
- - Transactional information about how you interact with us, including purchases, inquiries, customer account information, billing and credit card information, organizational details, transaction and correspondence history, and information about how you use and interact with our website.
We may develop and acquire additional information about you using third-party (public and private) data sources such as third party databases and government agencies, as well as your browsing and purchasing history in order to process orders for certificates and to improve our services.
GlobalSign treats personal information as confidential, except for the information included in an issued digital certificate. Such information may be verified using third party commercial and government resources, and as such, is deemed to be public information.
3. Purpose of Processing
Your personal data will be used for the purposes specified below:
3.1 To process applications for GlobalSign products and services
Your information is used to provide our products and services and order processing as well as to conduct business transactions such as billing.
3.2 To improve customer service
Your information helps us to more effectively respond to your pre/post sales requests and provide technical support.
3.3 To send renewal notices
The email address you provide for order processing may be used to send you renewal notices for your expiring digital certificate.
3.4 To send service updates
In addition, subject to your consent where required, we may send you new service updates, security updates, related product or service information, and status updates on maintenance windows or service availability.
3.5 To tell you about our products and services
Subject to your consent where required, we may send you periodic company newsletters, information about our products and services that may be of interest to you based on your use of other GlobalSign products and services, your attendance at GlobalSign sponsored marketing events such as webinars, your requests for information about similar products and services, or your sharing of data with social media sites such as LinkedIn or Facebook.
4. Legal Basis for Processing Personal Data
We will process your data for the purpose of performance of our contract with you or the legitimate interest of GlobalSign, which are our usual business activities. In other cases, we will request your consent for the processing of the personal data you may submit.
Your refusal to provide personal data to us for certain products and services may hinder us from fulfilling your order for those products or services. Also, if you deny or withdraw your consent to use personal data or opt out of receiving information about GlobalSign products and services this may result in you not being made aware of renewal notices, periodic company newsletters, new service updates, security updates, related product or service information, and status updates on maintenance windows or service availability. See Section 10 below for how to withdraw your consent.
5. Use of Cookies and web beacons
The GlobalSign Certificate Center (GCC) uses cookies to enable the fulfillment of services. Cookies may be used when you log into the GCC, purchase products or use certain GCC functions.
In addition, like most online businesses, GlobalSign uses cookies and web beacons on our websites and through marketing related emails to gather and analyze some personal data such as the visitor's IP address, browser type, ISP, referring page, operating system, date/time and basic geographical information.
We use cookies and web beacons to compile aggregate data about site traffic and site interaction so that we can gauge the effectiveness of our communications and offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
First time visitors may choose to not have any activity monitoring cookies set in their browser. We use an opt-out identification cookie to tag these users as having made this decision. Those cookies that pertain to site performance, experience improvement and marketing are programmed not to execute when an opt-out cookie is present in a visitor's browser. Opt-out cookies persist until a visitor clears their browser cookies, or until their expiration one year after the set date. A visitor is required to opt out again after one year in order to disable any activity monitoring cookies.
More details of GlobalSign's use of cookies can be found on our website at https://www.globalsign.com/en/repository/cookie-policy/
6. Use of application logs for diagnostics or to gather statistical information
Our servers automatically record information ("Application Log Data") created by your use of our services. Application Log Data may include information such as your IP address, browser type, operating system, the referring web page, pages visited, location, your mobile carrier, device and application IDs, search terms, and cookie information. We use this information to diagnose and improve our services. Except as stated in section 8 (Data Retention), we will either delete the Application Log Data or remove any account identifiers, such as your username, full IP address, or email address, after 12 months.
7. Sharing of Information and Transfers of Data
We do not sell or trade your personal information to outside parties.
Within GlobalSign: GlobalSign is a global organization with business processes and technical systems in various countries. As such, we may share information about you within our group company and transfer it to countries in the world where we do business in connection with the uses identified in section 3 above and in accordance with this Privacy Policy. In cases where your personal data is transferred to countries that do not provide an adequate level of protection according to the European Commission ('adequacy decision'), we ensure your data is protected by entering into agreements containing standard contractual clauses approved by the European Commission with each of our group companies. A copy of these agreements may be obtained by contacting us as outlined in section 15 below.
Third Parties: We may also transfer your personal data to trusted third parties and our partners in order to serve purposes that are specified in section 3 above. GlobalSign uses a third party to process credit card payments and provides credit card numbers and identifying financial data directly to the third party credit card processor.
In circumstances where data is shared with such third parties, they are required to comply with confidentiality terms included in our data processing agreements. This prohibits such third parties from selling, trading, using, marketing or otherwise distributing GlobalSign customer data.
As Required by Law: We may also release your information when we believe release is appropriate to comply with the law or protect our rights, property, or safety.
It is our policy to notify customers of requests for their data from law enforcement unless we are prohibited from doing so by statute or court order. Law enforcement officials who believe that notification would jeopardize an investigation should obtain an appropriate court order or other process that specifically precludes member notification, such as an order issued pursuant to 18 U.S.C. §2705(b).
Mergers & Acquisitions: We may also disclose your personal information to third parties who may take over the operation of our site or who may purchase any or all of our assets, including your personal information. We will contact you using the details you provide if there is any change in the person controlling your information.
8. International Transfers
The third parties, subsidiaries and affiliates to which your personal information can be disclosed may be located throughout the world. Therefore, information may be sent to countries having different privacy protection standards than your country of residence. In such cases, we take measures to ensure that your personal information receives an adequate level of protection, which includes the EU Standard Contractual Clauses to protect your personal information.
9. Data retention
The personal information we collect is retained for no longer than necessary to fulfil the stated purposes in section 2 above or for a period specifically required by law or regulation that GlobalSign is obligated to follow.
To meet public CA audit requirements as detailed in the GlobalSign Certification Practice Statement, personal data used to fulfill verification of certain types of digital certificate applications will be retained for a minimum of 10 years depending on the class of product or service and may be retained in either a physical or electronic format. Please refer to the GlobalSign Certification Practice Statement for full details.
After the retention period is over, GlobalSign securely disposes or anonymizes your personal information in order to prevent loss, theft, misuse, or unauthorized access.
10. Opting out; withdrawing consent
If at any time you would like to unsubscribe from receiving future emails, we include unsubscribe instructions at the bottom of each email.
Renewal notices may be cancelled on a per digital certificate basis by logging into your GlobalSign Certificate Center (GCC) account and disabling renewal notices.
Email preferences for CIT related/collected information can be updated and changed within CIT.
If GlobalSign is processing your personal data based on your consent, you may withdraw your consent at any time via the GlobalSign Preference Centre at https://downloads.globalsign.com/acton/media/2674/preference-center-login or by contacting us at one of the addresses shown in section 15 below.
11. Your Rights
You are responsible for providing GlobalSign with true, accurate, current and complete personal information. Also, you are responsible to maintain and promptly update the information to keep it true, accurate, current and complete.
You have the right to access and modify your personal data stored on GlobalSign systems. You can exercise your rights by contacting us in writing. We will require you to provide identification in order to verify the authenticity as the data subject. We will make reasonable efforts to respond to and process your request as required by law.
To the extent of applicable law, you may have the right to request erasure of your personal information, restriction of processing as it applies to you, object to processing and the right to data portability. You may also have the right to lodge a complaint with a supervisory authority.
If you provide any information that is untrue, inaccurate, not current or incomplete, or if we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future services.
12. How we protect your information
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL).
After a transaction, your transaction-related information will be kept on file to meet audit requirements and facilitate renewals. We do not retain any credit card details.
13. Relevant laws
GlobalSign commits itself to protect the personal information submitted by applicants and subscribers for its public certification services. GlobalSign declares to fully respect all rights established and laid out in European Union and Member States' laws and regulations:
- - European Directive 95/46 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and as replaced by Regulation EU 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (the EU General Data Protection Regulation); and
- - Provisions of the GlobalSign CPS.
14. Changes to our Privacy Policy
If we make material changes to our privacy policy, we will inform customers by emailing a notice of the availability of a new version with a link to the new version.
15. Contact Us
If you have any inquires, or questions regarding our privacy policy, please contact us at:
- We use the data you submit only for purposes identified in section 3 of this privacy policy.
- You have the right to review your personal data that GlobalSign holds and check it for accuracy.
- You have the right to correct data in the case that errors may be found in our records.
- You have the right to request that any of your personal data be erased. i.e. right to be forgotten.
- You have the right to obtain and reuse use your personal data for your own purposes
- You have the right to request that GlobalSign restrict the processing of your personal data under certain circumstances.
- You have the right to object to our processing of your personal data.
14. Changes to our Privacy Policy
If we make material changes to our privacy policy, we will inform customers by emailing a notice of the availability of a new version with a link to the new version.
15. Contact Us
If you have any inquires, or questions regarding our privacy policy, please contact us at:
https://support.globalsign.com/
https://www.globalsign.com/en/company/contact/support/
https://jp.globalsign.com/support/
or
Deputy Data Protection Officer
GMO GlobalSign, Ltd.
Springfield House Sandling Road
Maidstone, Kent ME 14 2LP
United Kingdom
dpo@globalsign.com
16. Our Office Locations
GMO GlobalSign K.K., Tokyo, Japan
GMO GlobalSign Ltd., Maidstone, Kent, UK
GMO GlobalSign N/V, Leuven, Belgium
GMO GlobalSign, Inc., Portsmouth, NH, USA
GMO GlobalSign Russia LLC , Moskva, Russia
GMO GlobalSign Pte. Ltd, Anson, Singapore
GMO GlobalSign Certificate Services Pvt. Ltd., Delhi, India
GlobalSign China Co., Ltd., Shanghai, China
GMO GlobalSign Inc., Manila, Philippines
GMO GlobalSign FZ-LLC, Dubai, UAE