Customer Support > SSL Certificates > Technical FAQ

Please view the following for technical FAQ. To make it easier for you, we have split the FAQ into server types. General queries can however, be found below:

	How do I generate a CSR
	I get promped to install an Active X Control on the ordering form - Is this Normal?
	I get the error "No Certificate Request has been made"
	I have lost my private key, what should I do?
	I cannot export my certificate, as the private key is missing
	My certificate installs, however it says my private key is missing
	How do I install my certiicate in IIS6?
	What SSL Ciphers are supported by Apache?
	My CSR cannot be decoded or is invalid
	Does GlobalSign provide test server certificates?
	Does the user need the GlobalSign's server root certificate to access information on secure server?
	Would the user need his own Personal Certificate to access information securely on a webserver?
	How do I install the GlobalSign's Root Certificate on my webserver?
	How can I use a Secure Server Certificate with Microsoft IIS?
	Which fields are allowed in a request for a SSL server certificate?
	How do I (as user) verify I have accessed a trusted secure server?
	How can I have 128 bits encryption key length for SSL when using Windows 2000 with IIS 5.0?
	Which webservers are compatible with GlobalSign's Secure Server Certificates?
	Why does my 2048-bit private key not work?
	Can I import and export in windows?
	I have moved servers / hosting providers.  Can I use the same SSL Certificate?
	My page loads over https without error, however the padlock does not appear
	When connecting to my site over SSL I receive a warning stating that the page contains both secure and non secure items. How do I get rid of this?
	Why do I get a name mismatch error when using my certificate on https://domain.com when it is issued to     www.domain.com?
	I want to secure both https://domain.com and https://www.domain.com with my certificate
	When I generated the original certificate, I specified an incorrect common name.  Can you change it to the correct common name?
	When connecting to my site using SSL I receive a pop-up warning stating "The name of the security certificate is invalid or does not match the name of the site"
	Page Cannot Be Displayed error
	I have lost my Private Key (Cannot process pending request)
	Testing your certificate
	CSR Cannot be decoded, or is invalid
	I have lost my private key, what should I do?

 

Webserver FAQ
Specific errors with your webserver? Please select your Webserver from the list below:

Apache	IIS 4	IIS 5
IIS 6	Microsoft Exchange	Microsoft Web Access
c2Net Stronghold	Tomcat	cPanel
Plesk	IBM HTTP	Ensim
Cobalt	HSphere	Weblogic
F5 Fire	F5 BIG IP	Oracle Wallet Manager
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