Install the Active-X Driver
If you are using Windows and Internet Explorer, in step 2 of your online certificate request a yellow bar will appear at the top of the screen.
Please click on the yellow bar and continue to install the Active-X driver as instructed. The installation will only take a few moments and will ensure the certificate request is made on your browser. If you continue to the next step and the Active-X driver has not been installed the box labelled Cryptographic Service Provider will not be selectable
The image below is how the box labelled Cryptographic Service Provider should appear, if it does not, go back and make sure you install the Active-X Driver.
