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Commerical FAQ - I’ve lost my Private Key?

All SSL Certificates are basically made up of 4 components, a private key, a CSR, a public key, and a certificate. The Private Key is generated at the same time as your CSR, and the public key at the same time as your certificate.

The public key supplied with your certificate can ONLY link with the private key generated at the time of the corresponding CSR.

Therefore, if you cannot find the Private Key, you will HAVE TO delete your previous CSR file and the associated Private Key, and then generate a new one, using this NEW CSR to apply for a NEW certificate.

When you receive the new certificate we would advise you keymake a backup of the certificate with its private key and save the pfx/PKCS12 file in a secure location. Click here for instructions per web server



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GlobalSign Inc (a member of GMO Internet Inc group TSE:9449) offers online security services and has been operating as a
trusted Root Certification Authority
for over 10 years. GlobalSign Certificates are trusted by all popular Browsers,
Operating Systems, Devices and Applications and include SSL, SSL Certificates, Extended SSL Certificates, Code Signing,
Personal Digital IDs
, Enterprise Digital IDs, internal PKI & Microsoft CA root signing.